When I went to order one of these June 9th, it took all my information, then replied back "sold out". Two days later I had a pop-up in my FB page and there it was again, so, I tried to order it again and got the same thing, "sold out", and "play for 60 days money back guarantee". Then, I see two confirmations in my gmail, to my dismay. My bank statement confirmed it. Both arrived later than tracking said. When tuning the first one (order 3476), I just got to the last string and turn of the key to "tuned". and the string popped.. I would like to return that one and the second one (order 3479), which is unopened, at the refund promised in the add. low base strings seemed to hit the would when picking i just Please send the return shipping documents for returning. James S. Ewing